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Webs Makeover – Experiencing some bugs?

 

We have been working on Webs’ new look for months and are excited about finally being able to reveal it to you. We hope that once you have browsed around, you will agree that the
updated site is easier to navigate and allows you to quickly access your site building tools.

Unfortunately, just like with any major change, a few bugs slipped by us. While we are working around the clock to resolve them, we wanted to give you a quick overview of what we have been noticing.

Why was my site so slow for the past couple of days?

As you can imagine, a redesign of this magnitude requires a lot of changes that had to be pushed live at once. This meant that during the launch the connection to Webs was impacted. Some users were not even able to access Webs. This is only a temporary issue and should clear up shortly.

Why am I not able to see the Editing Toolbar?

When you go to edit your page, you should see a toolbar with the regular editing options, like the image above. If you don’t see this toolbar, please be sure to clear your browser. .

If after you clear your browser caches, you continue to have the issue, please post your site address & the name of the page you are attempting to edit to the following support topic:

What happened to the Sidebars?

We have streamlined the process of editing your sidebars.  To access the sidebar manager all you have to do is put your mouse over the sidebar area. Hovering over the sidebar area will reveal the new editing options that allow you to enable/manage sidebars.

If you previously turned off the sidebars, and if hovering over them doesn’t show any managing options, then please report your template to the support team. In the mean time, you can access the sidebar manager directly by going to:

My Pages appear cut-off or incomplete

The redesign has impacted some templates by causing them to display incorrectly. In particular, we have seen repeat comments on this issue coming from users that have the Circles template.  We have notified our engineers to work on this template. If you are using another template, please post your information to the following support topic: {}

If you are experiencing issues that we didn’t address in this blog post, please don’t hesitate to contact our support team at . When reporting an issue, it is very important that you provide as much detailed information as possible, and always remember to include your site URL, browser type and version, and a screenshot of what you are seeing. If you are unsure of your browser type and version, simply go to .

We appreciate your understanding and patience as we work to resolve these issues as quickly as possible.

The Webs Team

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